Browsed by
Tag: Consumer

Why I switched from Comcast to AT&T U-Verse

Why I switched from Comcast to AT&T U-Verse

I’m not a big fan of the politics of the telecommunications companies (particularly with regard to the issue of net neutrality) but I’ve got to have connectivity. Since the days of slow dial-up, I’ve tried them all. I was hopeful about Comcast, but it was nothing but trouble from the start. The experience at the Comcast store yesterday (see the bottom of the post) only cemented my judgment.

  • In my area, Comcast pretty much had a monopoly for broadband services. That made me uncomfortable right away.
  • The service was rather expensive – even bundled – for the value of the features received.
  • The shared neighborhood connection was insufficient.
  • There were often so many errors on the line that service was significantly degraded.
  • My house was wired a long time ago, and there were problems with the setup that Comcast refused to address. I paid several times for their service people to come out and address these problems, but they wouldn’t deal with the root issues.
  • They sent some subcontractor in an unmarked vehicle out in the middle of the night to “upgrade” the street-level connection. Whatever it was, it made things worse. Yet another service call.
  • Suggestions made for improvement were ignored (as far as I can tell).

U-Verse just recently became available in my neighborhood. I must have grilled the salesperson for two hours or more on all the packages, features, possibilities. We are at the very end of the coverage area, so I had concerns about connection speed and reliability. The salesperson was a former real estate developer who had lost the business in the housing crash and was more intelligent and relaxed than is the norm for folks that end up going door to door. I enjoyed the conversation. He did say that I probably wouldn’t be able to get the highest speed, but I was happy with the next level down (12 MB), especially since it wouldn’t be a shared connection as with Comcast.

The technician that came to my house was very professional, and also flexible with regard to what needed to be done. Within a few minutes, he had established that there were several wiring problems, including the fact that there was a splitter on top of another splitter. We came to an agreement about what he would do to address that. He rewired part of the house (and he had the drill as well as all the other equipment on hand). He also set up the upstairs office with two boxes that would talk through the electrical wiring, allowing an ethernet cord to be used. This is great because it would have been difficult to pull another wire up there, and the wireless seems to have trouble reaching up reliably and at top speed. He could tell that I was savvy enough not to need the full technican setup on everything, so we took that charge off to help pay for the other things he was doing. He also made sure that we were actually *receiving* HD.

At the end of his time here, I had three tvs hooked up with their own individual boxes, two desktop computers hooked up, and a notebook computer set up on wireless. The phone was working fine, and I had set up my online options for everything.

Some things I particularly like:

  • The connection is faster, and I don’t have to reload pages in my browser anymore.
  • Each television has its own options settings, including dvr with lots of space to record, and personal channel favorites.
  • When the phone rings, it shows caller ids on the screen. No more getting up to answer robocalls or alumni donation requests.
  • I can set the phone up to ring on my cellphone at the same time (not just call forwarding).
  • I’ve got some 400 channels. I don’t have to pay extra for MSNBC or the Tennis Channel. And sooo many great movie channels! I never had Biography or History or National Geographic before. Yay!
  • I like the feature where it grabs your favorite channels and scrolls little screens on the right. It’s a lot easier than trying to find something through all those channels.
  • Lots of foreign stations to explore.
  • My voicemails can be emailed to me – a service that would only work once in a while with Comcast.

I’m very very happy with the services so far. We’ll see how it goes. There is no contract, and AT&T has good customer service, so it’s not a difficult decision.

The nail on the coffin? I drove to the nearest Comcast location after work yesterday to drop off my modem and box. I arrived at the door, carrying this equipment, at three minutes until six. A man came to the door and told me they were closed. I pointed out that it wasn’t yet six o’clock, and he repeated that they were closed. How rude! Of course, it might not have helped that it was Halloween Friday, and I was dressed as an old, tired poet (complete with deep blue velvet hat), but I drove all the way over there, lugged this equipment to the door before their closing time, and was met with a response that made me verrrrrry angry!!! Whatever you want to say about AT&T, they do have a better sense of customer service than that.

So, bye bye Comcast! I’ll be watching your migrating client base with a big smile on my face. You don’t care – and it shows!

$52M to Ashcroft from Justice Department

$52M to Ashcroft from Justice Department

From TruthOut, news that the Department of Justice awarded former Attorney General John Ashcroft a $52 million contract, “among the biggest payouts reported for a federal monitor,” to help the US Attorney’s Office in New Jersey monitor leading manufacturers of knee and hip replacements.

$52M to help one state in one precise industry. Interesting.

I wonder how much monitors have been getting to check out toy manufacture. I wonder what the total budget of the New Jersey US Attorney’s office might be.

It’s good to be a paid-off crony.

Nancy Nord – oh please

Nancy Nord – oh please

Nancy A. Nord was nominated by President George W. Bush to be a commissioner of the Consumer Product Safety Commission (CPSC) for a term that expires in October of 2012. The CPSC is supposed to protect the public against unreasonable risks of injury and death associated with consumer products. You know, lead. Things like that.

Nord is also the president of Executive Women in Government, a nonprofit professional women’s organization. Sorry, women.

In two different letters, Nancy Nord has asked lawmakers not to approve legislation that would increase the agency’s authority, double its budget and increase its ever more pathetic staff. She opposes increasing the maximum penalties for safety violations. She opposes making it easier for the government to make public reports of faulty products. She opposed protecting industry whistle-blowers. And of course she opposes prosecuting executives of companies that willfully violate laws.

Hello? Anyone home in America?

The agency has suffered from a steady decline in its budget and staffing in recent years. Its staff numbers about 420, about half its size in the 1980s. It has only one full-time employee to test toys. And 15 inspectors are assigned to police all imports of consumer products under the agency’s supervision, a marketplace that last year was valued at $614 billion.

I am ashamed to share a syllable of my name with Nancy Nord. My mother’s name is Nancy, too. I haven’t felt this bad since people started asking me if I was related to OJ Simpson because of a character he played. Sorry, children.

The very direction of North – what Nord means – is blasting its winds in her general direction.

Anyone who doesn’t think the agency needs more resources “does not understand the gravity of the situation and does not understand the concerns that America’s parents have for the safety of their children,” Pelosi said.

Government Bad. Corporations Good. Yar yar.

Family values? Children’s safety?

Lead, good. Whistleblowers bad.

Good government? Promote the general welfare?

Bah. We don’t need your stinkin’ children.

Actions of the Day for Progressive Armchair Activists

Actions of the Day for Progressive Armchair Activists

We come in peace (shoot to kill): Just Foreign Policy Iraqi Death Estimator

Some actions for my fellow armchair activists. Click on the links for more information and to take action.

Living with War

Living with War

Listen to Neil Young’s new album, Living with War.

Visit the blog.

Don’t need no ad machine
Telling me what I need
Don’t need no Madison Avenue War
Don’t need no more boxes I can see

Covered in flags but I can’t see them on TV

Don’t need no more lies
Don’t need no more lies
Don’t need no more lies

Click on the track title for the lyrics in ticker formet at the official website, or here for the whole list.

“Let’s Impeach The President”

Let’s impeach the President for lying
And misleading our country into war
Abusing all the power that we gave him
And shipping all our money out the door

Who’s the man who hired all the criminals
The White House shadows who hide behind closed doors
They bend the facts to fit with their new stories
Of why we have to send our men to war

Let’s impeach the President for spying
On citizens inside their own homes
Breaking every law in the country
By tapping our computers and telephones

What if Al Qaeda blew up the levees
Would New Orleans have been safer that way
Sheltered by our government’s protection
Or was someone just not home that day?

(Bush clips)
Flip – Flop
Flip – Flop
Flip – Flop
Flip – Flop

Let’s impeach the president for hijacking
Our religion and using it to get elected
Dividing our country into colors
And still leaving black people neglected

Thank god he’s cracking down on steroids
Since he sold his old baseball team
There’s lots of people looking at big trouble
But of course our president is clean.

Thank God

I’ve added him to the “Salute” category of links. Thanks Neil.

Happy Earth Day – Take Action

Happy Earth Day – Take Action

Happy Earth Day!

Join the Stop Global Warming Virtual March

Read the Progress Report

See the HBO Special “Too Hot Not to Handle“. They have also done a great job of creating a list of resources (including organizations who are committed to fighting global warming).

Reward companies that have a triple bottom line: People, Planet AND Profit. Buy Blue.

Buy Blue

Visit The Wilderness Society’s collection of past Earth Day memories and practical tips for protecting our planet and its wild places.

Don’t Let Them Scrap Cape Wind

Cape Wind: the proposed offshore wind farm that would provide 75 percent of Cape Cod’s energy needs with wind power and kickstart the nation into a clean energy revolution.

On April 6, a conference committee signed off on an amendment to a spending bill that would grant veto power over Cape Wind to the governor of Massachusetts. Governor Mitt Romney is an outspoken opponent of the project and if Congress accepts the bill it will be the end of Cape Wind.

This veto provision is a blatant example of the kind of backdoor politics that Congress has been claiming it is against. The amendment had to be secretly added in a closed-door committee because it would never have passed in open committee debate. This provision is a sneaky attempt to shutdown America’s move toward a clean energy future.

Cape Wind is currently the largest renewable wind energy project in the country and is very important for a strong and vibrant future for wind power in the United States. Congress needs to get serious about addressing our addiction to oil. We need tangible renewable energy projects to reduce our emissions of dangerous global warming pollution.

Don’t let this backroom deal unravel years of hard work to make Cape Wind a reality.

Contact your senators and urge them to strip this disastrous language from the spending bill before it’s too late.

Stop Weyerhaeuser’s Lumber Slash Zones

2,500 square miles of forests, lakes and rivers north of Kenora, Ontario have sustained the people of Grassy Narrows First Nation for thousands of years. Now Weyerhaeuser, the largest lumber company in the world, is turning the American dream of building a home into a native nightmare in Canada. A majority of the wood taken from Weyerhaeuser’s clear-cutting is used in constructing American homes, which are marketed as being “Built Green.”

By the way, VP George Weyerhaeuser Jr. was just appointed to a National Academy of Sciences committee that will evaluate the impact of forest-management practices on the nation’s water quality. Conflict of interest, anyone?

In the 1990s the Weyerhaeuser company dramatically increased logging rates in Grassy Narrows without the consent or proper consultation of the community, regularly clear-cutting huge tracts of land, spraying the land with herbicides and pesticides, and replanting with monoculture tree plantations. Despite decades of negotiations, environmental appeals, protests, and what has become the longest running road blockade in Canadian history, industrial loggers like Weyerhaeuser continue to use wood systematically extracted from ecologically sensitive old growth areas and destroy the traditional way of life of the Grassy Narrows indigenous community who have lived on the land since pre-Columbian times.

Demand the immediate termination of Weyerhaeuser’s destructive logging without consent from the community – and keep your eye out for local actions as well.

Rebuke Office Max and Demand Changes

Southern forests are being rapidly wiped out to meet surging demands for office copy paper and paper packaging. Unless consumers insist that such throwaway products be produced from recycled fibers instead of trees, the great forest that once cloaked the southeastern U.S. is in danger of being into turned into vast, biologically sterile pine plantations.

OfficeMax, the third largest retail office supply store in the US, threatens forests of the south by doing business with the most irresponsible logging company in the region.

Tell them to stop sourcing paper from endangered forests!

The Southern forest region of the U.S. contains some of the most biologically rich ecosystems in North America. It is home to hundreds of forest and aquatic species — especially amphibians, reptiles, snails and trees — that are found nowhere else on earth. What’s more, paper on the shelves of OfficeMax is contributing to the destruction of endangered forests in the Southern US’s Cumberland Plateau and the Canadian Boreal – two of the most biologically diverse regions on Earth

OfficeMax’s two largest competitors, Staples and Office Depot, have already committed publicly to increase recycled content in the paper they sell and avoid sourcing paper from endangered forests.

Urge Office Max to follow suit. Demand that they:

1. Stop sourcing paper from endangered forests, including endangered forests of the Southern US and the Canadian Boreal.
2. Match the standard 30% industry average post-consumer recycled content for all paper grades that OfficeMax sells.
3. Phase out all sales of 100% virgin paper.
4. Stop purchasing paper from suppliers that convert natural forests to industrial pine plantations.
5. Develop and implement environmental paper policies, and reduce overall paper use in internal company operations.

Tell Office Max CEO Sam Duncan to make a commitment to the environment and Southern Forests.

Protect Yellowstone and the Greater Rockies

The Bureau of Land Management has just released a draft management plan that threatens the spectacular wildlife and geological, historical and cultural treasures that make this national monument a unique place.

Urge the Bureau of Land Management to protect the Upper Missouri River Breaks National Monument, rather than subject it to an onslaught of jet skis, motor boats, airstrips and hundreds of miles of roads.

The Upper Missouri River Breaks National Monument is a place of untamed beauty and flourishing wildlife, rich in cultural history and geological wonders, with the wild and majestic Missouri River at its heart. These wildlands have changed little from what Lewis and Clark saw on their westward journey 200 years ago, or from what Native American tribes experienced for thousands of years before that.

The lands and waters of the monument are home to renowned elk and bighorn sheep herds, bald and golden eagles, and numerous kinds of fish, including rare and endangered species. The Bureau of Land Management is proposing to allow an extensive network of roads — totaling almost 400 miles in length — that would imperil this wildlife and destroy the monument’s unspoiled character. In addition, the six unauthorized airstrips and excessive motorboat use that are part of the proposal would further damage the region’s wild qualities.

The Bureau of Land Management is accepting public comments until April 26th.
Please tell the agency to revise its proposed management plan to protect and preserve the special values of the Upper Missouri River Breaks National Monument for present and future generations to enjoy.

Plant Solutions

Truth Liberty Justice Freedom
Supporting the Return of Democracy to the USA
Take back the USA